Shipping policy
Shipping & Delivery
At The Luxe Hamper, every order is thoughtfully packed and carefully dispatched to ensure it arrives beautifully presented and as close as possible to your preferred delivery date. Below are answers to some of the most common questions about our shipping and delivery process.
Do you offer free shipping?
Yes. We are delighted to offer complimentary shipping on all orders above ₹1,000.
For orders below ₹1,000, a flat shipping charge of ₹99 applies. This helps us ensure your hamper is securely packed and delivered with the care it deserves.
When will my order be dispatched?
Your order is scheduled for dispatch based on the delivery date you select on the product page.
Our logistics team carefully plans every shipment to maximise the likelihood of your gift arriving on or as close as possible to your preferred delivery date, while allowing sufficient time for safe transit.
Which courier partners do you use?
We work with a network of reliable courier partners, including Blue Dart, Delhivery, Xpressbees, and other leading logistics providers across India.
The courier partner is selected based on your delivery location, parcel size, service availability, and expected transit time to provide the best possible delivery experience.
How can I track my order?
Once your order has been dispatched, we'll send you the tracking number and courier partner details via email and WhatsApp.
You can use the tracking information to monitor your shipment directly on the courier partner's website from dispatch until delivery.
Will my gift be delivered on my selected date?
You can choose your preferred delivery date on the product page before placing your order, and we'll schedule the dispatch accordingly.
Since all orders are shipped through trusted courier partners using standard delivery services, the selected date is treated as your preferred delivery date rather than a guaranteed delivery commitment.
Approximately 95% of our orders are delivered on or before the selected delivery date. In some cases, deliveries may even arrive a little earlier.
Occasionally, circumstances beyond the control of The Luxe Hamper and our courier partners—such as adverse weather conditions, local festivals, transportation disruptions, operational delays, or other unforeseen events—may result in a slight delay.
Our team closely monitors every shipment and works proactively with our courier partners to help ensure your order reaches its destination at the earliest possible opportunity.
Please note that deliveries on Sundays and public holidays depend on courier operations in the destination area and may not be available in every location.
My tracking status shows "Delivered", but I haven't received my parcel. What should I do?
Although this is extremely rare, we recommend first checking with your building security, reception desk, neighbours, family members, or anyone who may have accepted the parcel on your behalf.
If you're still unable to locate your order, please contact us within 24 hours of the shipment being marked as delivered.
As courier partners generally accept delivery-related investigations only within this timeframe, requests received after 48 hours may unfortunately not be eligible for escalation.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, we'll be happy to update your delivery address wherever possible.
Once the parcel has been handed over to the courier partner, any address changes are subject to their policies and cannot always be accommodated.
What happens if the recipient is unavailable during delivery?
If the recipient is unavailable when the courier attempts delivery, the courier partner will generally make another delivery attempt or contact the recipient to coordinate delivery.
If the parcel is returned due to repeated unsuccessful delivery attempts or an incorrect address, additional shipping charges may apply for re-dispatch.
Do you deliver on weekends and public holidays?
Saturday deliveries are available in most serviceable locations.
Sunday and public holiday deliveries depend on the operating schedule of the local courier network and therefore cannot always be guaranteed. If your gift is intended for a special occasion, we recommend selecting an earlier preferred delivery date whenever possible.
Do you offer international shipping?
Yes. We deliver to many destinations around the world.
International shipping charges vary depending on the destination country, parcel size, and shipping method. For a personalised quotation, please contact our team on WhatsApp at +91 9977-6677-91.
Can every product be shipped internationally?
Certain products are restricted under international shipping regulations and therefore cannot be shipped overseas.
These generally include perfumes, other liquid products, electronic devices, candles, and other flammable items.
Most of our gift hampers, keepsakes, and personalised gifts are eligible for international shipping.
Are customs duties and import taxes included?
No. International shipping charges cover transportation only.
If customs duties, import taxes, or clearance charges are levied by the destination country's customs authorities, these charges are the responsibility of the recipient or customer and are not included in the shipping amount paid to The Luxe Hamper.
How are your hampers packaged for shipping?
Every hamper is packed with exceptional attention to detail using premium-quality protective packaging.
Each product is carefully secured to minimise movement during transit while preserving the elegant presentation that makes every The Luxe Hamper gift a memorable experience.
Can I choose a future delivery date?
Yes. Before adding your gift to the cart, you can select your preferred delivery date on the product page.
We'll schedule your order accordingly and make every effort to ensure it arrives on or as close as possible to your chosen date.
Need help with your order?
If you have any questions regarding your shipment, delivery timelines, or an existing order, our customer experience team will be happy to assist.
Simply WhatsApp us on +91 9977-6677-91, and we'll be delighted to help.